醫療器材品質管理系統準則

This set of regulations is established pursuant to Article 22 Paragraph 4 of the Medical Device Act (hereafter referred as the Act).

In this Part, standards related to the facilities, equipment, organization and personnel, production, quality control, storage, distribution, handling of customer complaints and other matters of manufacturers of medical devices are prescribed with reference to the ISO 13485: Medical Devices — Quality Management Systems — Requirements for Regulatory Purposes published by the International Standard Organization.

1The terms used in this Regulations are defined as follows:

2(1) Advisory notice: It refers to supplementary information or recommended measures issued by the manufacturers, after delivery of medical devices, for the usage, modification, recall, destruction or other related matters of the medical devices;

3(2) Customer complaint: It means a message showing dissatisfaction in written, electronic or oral forms related to the features, quality, usability, reliability, safety, fuctionality or performance of a medical device on the market;

4(3) Implantable medical device: It means a medical device intended to be totally or partially introduced into the human body or a natural orifice, to replace an epithelial surface or the surface of the eye, by surgical intervention, and which is intended to remain after the procedure for at least 30 days, and can only be removed by medical or surgical intervention;

5(4) Post-marketing surveillance: It refers to the systematic collection and analysis by the manufacturer of the actual user experience of the medical devices that have been listed;

6(5) Product: It refers to the output of the operation process related to the manufacturing of the medical devices, including service, software, hardware and processing materials;

7

1The manufacturer shall document a quality management system and maintain its effectiveness in accordance with the provisions of these Regulations

2The manufacturer shall establish, implement and maintain the requirements, procedures, activities or arrangements set out in the quality management system:

31. To determine and implement the processes required for the quality management system;

42. To monitor the quality management system process based on risk assessment;

53. To determine the sequence and interaction of the implementation process of quality management system.

1The manufacturer shall take the following measures on the quality management system process;

21. To determine criteria and methods adopted to establish and maintain the quality management system;

32. The acquisition of resources and information needed to establish and maintain the quality management system;

43. The necessary actions to achieve the expected results of the quality management system and to maintain the effectiveness of its processes;

54. The monitoring, analysis and necessary measurement of the quality management system process;

65. The establishment and maintenance of necessary records in order to prove compliance with the Act and these Regulations.

The formulation and changes of the foregoing process shall be carried out with the impact assessment of the quality management system and the medical device to ensure compliance with the requirements of the Act and these Regulations.

1The manufacturer shall implement monitoring on the part of outsourced services in the quality management system process, which may affect the product’s compliance with the requirements.

2The manufacturer shall ensure that the outsourcing process complies with the requirements of these Regulations, the customers and other relevant regulations, and shall adopt control measures commensurate with the risk of outsourcing and the ability of the trustees to comply with the law, including the signing of a written contract.

1The manufacturer shall establish and document the validation procedures for the effectiveness of computer software in the quality management system. The software shall be validated prior to initial use; the same applies to the changes of software or its applications, if necessary.

2The specific methods and activities used for software validation and re-validation shall be commensurate with the risk of use of the software.The manufacturer shall keep record of the foregoing measures of validation and re-validation.

1The content of the quality management system document shall include the following matters:

21. Statement of quality policy and quality objectives;

32. The quality manual;

43. Procedures and records required by these Regulations;

54. Documents and records developed by the manufacturer to ensure the effectiveness of planning, operation and control of the quality management system process;

65. Other documents required by central competent authorities.

1(The content of foregoing quality manual shall include the following items:)

2The manufacturer shall establish a quality manual, and the content of which shall include the following items:

31. The file structure used by the quality management system.

42. The scope of the quality management system and reasons of exclusions from application or non-enforcement, if any;

53. The procedures established by the quality management system;

64. The interaction between quality management system processes.

1The manufacturer shall establish medical device file for each type or series of medical devices as evidence that their manufacture complies with the provisions of the Act and these Regulations.

2The foregoing medical device file shall include the following content:

31. An overview of the medical device, its intended use or purpose, and labeling;

42. Product specifications;

53. Specifications or procedures for manufacturing, packaging, storage, handling and distribution;

64. Measurement and monitoring procedures;

75. Installation requirements;

86. Service requirements.

9The presentation of the foregoing content may be in the form of a document or an index.

1The manufacturer shall control the documents used for the quality management system.

2The manufacturer shall establish control procedures in writing for the following matters:

31. The review and approval of the documents before release and circulation; the same applies to the revise;

42. The identification and verification of the serial number of versions and the history of revisions and status;

53. The availability of the documents in respective places;

64. The confirmation of document version and readability;

75. Ascertaining the validity of the necessary external original documents, and the control of the distribution of the documents;

86. Prevention of damage or loss of documents;

97. Identification of void documents and preventive measures against misuse.

1The manufacturer shall establish and maintain a record sufficient enough to prove compliance with these Regulations. Records shall remain legible, readily identifiable and retrievable.

2The manufacturer shall establish a documented procedure to define the controls needed for the identification, storage, protection, retrieval, retention time and disposition of records.

3The retention period of the record in the first paragraph shall be no less than the validity period of the medical device and shall be no less than three years from the date of release of the product by the manufacturer. Other laws and regulations, in which a longer period is required, shall prevail.

4The manufacturer shall formulate and implement protection measures for sensitive health information in records in accordance with the provisions of the Personal Data Protection Act.

1The top management shall ensure the establishment, implementation and effective maintenance of the quality management system, and shall provide evidence of participation in the following matters:

21. Internal communication of customer needs and the importance of compliance with laws and regulations.

32. Establishment of quality policies.

43. Establishment of quality objectives.

54. Management review of the quality management system.

65. The supply of resources required by the quality management system.

The top management shall confirm the contents which mentioned as first subparagraph of foregoing procedures that shall be complied with to satisfy the demands, and shall ensure their implementation.

1The top management shall ensure the quality policies which mentioned as second subparagraph of Article 14 is consistent with the establishment purposes of the manufacturer, and its content includes the following matters:

21. Compliance with the requirements of the quality management system and the commitment to maintain the effectiveness of the system;

32. The framework for establishing and reviewing quality objectives.

4The suitability of the quality policy shall be reviewed and communicated within the manufacturer's organization to ensure the understanding by members of each group.

1The top management shall ensure that all levels of offices complete the establishment of the quality objectives which mentioned as third subparagraph of Article 14.

2The foregoing quality objectives shall be set on the basis of the quality policies, and the content includes measurable items that shall be completed in order to comply with regulations and product requirements.

1The top management shall confirm the following:

21. The planning of the quality management system conforms to the quality objectives and the requirements of Articles 4 to 8;

32. The change of the quality management system shall keep the integrity of the system.

1The top management shall specify in writing the duties and functions of the staffs of its internal offices and have all the staffs of these offices informed of the same.

2The top management shall bestow on the foregoing staffs whose jobs involve the management, execution, and monitoring of quality the necessary power and the independence to exercise the power, and shall be made the relationship among their duties.

1The quality management system shall have one person as the management representative, who shall be assigned by the top management. The duties and functions of the aforementioned representative shall be stated in writing covering the following matters:

21. Confirmation of the establishment of the quality management system process in writing;

32. Submission to the top management the report on the confirmation of the effectiveness of the quality management system and the necessary improvement measures;

43.Strengthening of the understanding among all the staffs of the manufacturer of relevant laws and regulations and customer demands.

The top management shall establish appropriate communication channels within the organization to ensure that matters related to the effectiveness of quality management system are reflected.

1The manufacturer shall establish, in writing, the management level review procedure of the quality management system, and its content shall include the evaluation of the changes or advancement of the quality management system including quality policy and objectives.

2The top management level shall periodically review the quality management system in accordance with the provisions of the preceding paragraph to ensure its suitability, adequacy and effectiveness; its review shall be recorded and kept on file.

1The review as mentioned in the preceding Article shall include the following matters:

21. Feedback;

32. The handling customer complaints;

43. Reports to the competent central competent authority;

54. Results of internal or external audits;

65. Monitoring and measurement of the process and the results;

76. Monitoring and measurement of the products and the results;

87. Corrective measures;

98. Preventive measures;

109. Follow-up treatment of the conclusions of the previous review;

11

1The record mentioned in Article 22 shall include the following matters:

21. Matters reviewed and their content;

32. Necessary improvement measures to maintain the suitability, appropriateness and effectiveness of the quality management system and its processes;

43. Product improvement measures based on customer demands;

54. Measures to cope with the amendments of laws and regulations;

65. Resource requirements for implementing the first three sub-paragraphs above.

The manufacturer shall confirm and provide the necessary resources which mentioned as fifth subparagraph of Article 14 to maintain the effective implementation of the quality management system and comply with the laws and regulations and the demands of customers.

Members of the team engaged in work affecting product quality shall be properly educated, trained, or have certain skills or experience to ensure their job competencies.

1The manufacturer, regarding the establishment of personnel’ capabilities, the provision of necessary training and the correct awareness of their responsibilities, shall establish in writing the procedures for the following matters:

21. Identification of the competence of personnel engaged in work affecting product quality.

32. The provision of necessary training or other measures to maintain personnel capabilities.

43. Evaluation of the effectiveness of the training or measures in the preceding sub-paragraphs.

54. The insurance of the awareness of the relevance and importance of their operation and the attainment of the quality objectives.

65. Record keeping in the forms of audio recording, photographs, video recording, certificates and citations of the education, training, skills and experience of the personnel.

1In order to meet product requirements, the manufacturer shall specify in writing the conditions of the infrastructure to avoid product confusion and disorderly handling.

2The foregoing facilities shall include the following matters:

31. Buildings, working spaces and related facilities.

42. Hardware and software process equipment.

53. Support services such as transportation, communication or information systems.

6If the maintenance on the aforementioned facilities affects the product quality, the manufacturer shall determine the content and frequency of the implementation of the maintenance activities; the implementation shall be recorded and kept on file.

7These provisions apply to the control, monitoring, and measurement of work environment mutatis mutandis.

1In order to ensure the consistency of product manufacturing, the manufacturer shall specify in writing the requirements on working environment and impose monitoring and control on those which may adversely affect the product quality.

2The foregoing requirements shall include the following:

31. The health, cleanliness and clothing conditions of the personnel when their contact with the product or the operating environment can cause adverse effects on the safety or performance of medical devices;

42. The insurance of the necessary capabilities of temporary personnel working under special environmental conditions or of their monitoring by those who possess the capabilities.

1In order to prevent pollution caused by other products, working environment or personnel, the manufacturer shall plan and establish in writing control measures for contaminated or susceptible products.

2The manufacturer shall establish in writing contamination control measures of microbes or particulates on sterile medical devices; the necessary sanitation shall also be maintained in the process of assembly or packaging.

1The manufacturer shall specify in writing the risk management process necessary for product realization.

2The manufacturer shall plan and establish the processes required for product realization, and the plans shall comply with other process requirements of the quality management system.

3The content of the aforementioned planning shall be done in writing and specified in the format acceptable with the operation mode of the manufacturer.The content of planning shall include the following items, as appropriate:

41. Quality objectives and product requirements;

52. The establishment of necessary processes and documents, and the provision of specific resources by individual products including the infrastructure and working environment;

63. The verification, validation, monitoring, measurement, inspection, testing, handling, storage, distribution and source tracing measures of individual products, and their acceptance criteria;

74. Records sufficient to prove that both the product realization process and the final product meet the requirements.

8

1The manufacturer shall confirm the following matters:

21. Requirement specified by the customers, which scope covers both before and after delivery;

32. To meet known regulations or intended uses;

43. Applicable laws and regulations of the products;

54. The necessary training to be received by the users in order to ensure that the use of medical devices meets the expected performance and safety;

65. Other matters.

1Before accepting product orders, the manufacturer shall review the requirements related to the products and complete the confirmation of the following matters:

21. Specified requirements on products:

32. Handling of the difference between the content of the contract or order and that as previously specified;

43. The compliance of laws and regulations;

54. Provision of user training courses;

65. The manufacturer’ possession of the ability to meet various requirements.

7The results of the review and the measures to be taken related to the foregoing review shall be recorded and kept on file.

8If the customer does not state the requirement in writing, the manufacturer shall ascertain it before accepting the order.

9If there are changes occurring in the agreement between the manufacturer and the customer, the manufacturer shall revise the relevant documents and inform its relevant personnel of the changes.

1The manufacturer shall specify in writing the following matters on the communication with customers;

21. Product information;

32. Customer inquiries, and processing and revision of contracts or orders;

43. Customer feedback including complaints;

54. Advisory notice.

6The manufacturer shall apply for, notify or report matters specified in laws and regulations to the competent authority.

1The manufacturer shall specify in writing the procedures and requirements for product design and development. The content shall include the following:

21. The schedule of design and development, and the review, verification, validation and design transfer measures as implemented in each phase.

32. The duties and functions of the staffs at each phase of the procedure;

43. The method of tracing the design, development and output to its original items of input;

54.The resources required for product realization, including the necessary capabilities of the personnel.

6The written documents mentioned in the preceding paragraph shall be kept on file and updated in due course.

1The manufacturer shall review the appropriateness of the design and development input items of the following matters, and verify, record and maintain the same:

21. The functions, features, usability and safety based on the intended use;

32. Applicable legal requirements and standards;

43. Output of applicable risk management assessment and measures resulted from research;

54. Information available from similar product designs;

65. Other basic requirements for product and product realization process design and development.

7The matters in the preceding paragraphs shall be clear, complete and reasonable, and shall be presented with methods for verification or validation.

1The product design, development and output shall comply with the following:

21. Conformity with the content approved in the first paragraph of the preceding Article and shall be presented with methods of verification;

32. Provision of necessary information for the procurement, production and service;

43. Specification of the acceptance criteria of products;

54. Specification of the product characteristics that are essential for the product safe and proper use.

6The output mentioned in the preceding paragraph shall be subject to approval before being released; its records shall be kept on file.

1The manufacturer shall meet Article 35 of the Act. to perform review on the design and development based on the plans in writing to complete the following matters:

21. Evaluation of the compliance of the results of design and development with requirement;

32. Identification and proposal of necessary actions.

4Participants in the foregoing review shall include representatives of the design and development departments, representatives of the departments affected by the design and development results, and other technical personnel.

5The results of the review and the necessary measures indicated therewith shall be recorded and kept on file.

6The content of the record as mentioned in the preceding paragraph shall clearly record the subject of the review, the staff conducting the review and the date of review.

1In order to ensure the consistency of design, development input and output, the manufacturer shall specify in writing its consistency verification plan and implement it accordingly.

2The content of the foregoing plan shall include the verification methods, acceptance criteria, necessary statistical techniques with rationale for sample size.

3The verification mentioned in the first paragraph shall include the requirement of connection or interface conforming with input and output consistency when and if the intended use of the product involves the connection or interface with other medical devices.

4The verification results, conclusions and necessary measures proposed at the end of the verification shall be recorded and kept on file.

1In order to ensure that the final product designed and developed meets the specific application or expected requirements, the manufacturer shall establish in writing a validation plan, which includes the validation methods, acceptance criteria, and the necessary statistical techniques with rationale for sample size.

2The subject of validation in the preceding paragraph shall be selected from representative products such as the first batch of production, and the reasons for selection shall be recorded and kept on file.

3The validation mentioned in the first paragraph shall include the requirement of specific application or expected requirements when and if the intended use of the product involves the connection or interface with other medical devices.

4The validation mentioned in the first paragraph shall be completed before the product is released. The verification result and the necessary measures proposed shall be recorded and kept on file.

The manufacturer shall specify in writing the procedures for the transfer and application of the design and development results to actual manufacturing, to ensure that the manufacturing process and production capacity have been verified to meet the requirements. The process and content of the transfer shall be recorded and kept on file.

1The manufacturer shall specify in writing the control procedures on the changes of the design and development to determine the degree of impact of the changes on the functions, performance, usability, safety, regulatory requirements and intended use of the medical devices.

2The control mentioned in the preceding paragraph regarding the content of the change shall be exercised in review, verification, necessary validation, approval and be completed before the change takes place.

3The review mentioned in the preceding paragraph shall include an assessment of the impact of changes on product components, products in process or delivered, risk management input or output, and the process of product realization.

4The results of changes, the review and its related necessary measures shall be recorded and and kept on file.

1The manufacturer should, for the design and development of each model or series of medical devices, establish and maintain a file.

2The foregoing file shall include or provide an index to records that can prove compliance with the design and development requirements and the changes on the design and development.

1The manufacturer shall establish in writing a validation procedure to ensure that the purchased products meet its requirements.

2The manufacturer shall formulate evaluation and selection criteria on the suppliers. These are to be set based on the following considerations:

31. The ability of the supplier to provide products that meet the specifications of the manufacturer;

42. The supplier's past performance;

53. The degree of influence of the products provided by suppliers on the quality of medical devices;

64. Risks of medical devices to be manufactured.

7The manufacturer shall plan mechanisms for the monitoring and re-evaluation of the suppliers. The results of purchasing requirement compliance control are to be used as a reference for re-evaluation.

8The manufacturer shall take necessary measures if it finds that the supplier does not meet the purchasing requirements.

9

1The purchasing requirements mentioned in the preceding article shall include the following matters and be made available for reference in writing or by other index methods:

21. Product specifications;

32. Product acceptance, procedures, processes and equipment;

43. Qualification of supplier personnel;

54. Quality management system.

6The manufacturer shall determine the adequacy of purchasing requirements before approaching suppliers.The manufacturer, when necessary, shall enter into agreement in writing that the supplier shall notify the manufacturer in advance before implementing the changes that may affect purchasing requirements.

7The manufacturer shall maintain documents and records of purchasing information required for traceability as set forth in these Regulations.

1The manufacturer shall formulate and implement inspections or other necessary verification measures to ensure that the purchased products meet the purchasing requirements.

2The selection of the measures and content of the preceding paragraph shall refer to the results of the risk assessment of the supplier and the medical device to be manufactured.

3If there is a change in the purchased product, the manufacturer shall determine the impact of the change on the medical device or its manufacturing process.

4The measures mentioned in the first paragraph which can be implemented by the manufacturer or its customers at the supplier's premises, shall be stated in the purchasing information mentioned in the preceding Article, with the implementation measures and the method of product release specified.

5The implementation of the measures mentioned in the first paragraph shall be recorded and and kept on file.

1The manufacturer shall plan the production and service processes, and implement, monitor and control them to ensure that products meet specifications.

2The content of production control in the preceding paragraph shall include, as appropriate, the following matters:

31. Control procedures and methods for production stated in writing;

42. Validation of the suitability of infrastructure;

53. Implementation of monitoring and measurement on process parameters and product characteristics;

64. Confirmation of the integrity of the equipment implementing the monitoring and measurement stated in the preceding subparagraph;

75. Implementation of labeling and packaging operations.

86. Implementation of product release, delivery and post-delivery activities.

9The manufacturer shall establish and maintain a production control record for each batch (piece) of medical devices, and the content of which shall include the scope of traceability set out in these Regulations, as well as the amount of production and distribution. The record shall be verified and approved.

1The manufacturer, under any of the following circumstances, shall formulate in writing the requirements for product cleaning or pollution control:

21. The product shall be cleaned by the manufacturer before sterilization or use.

32. The product is supplied in a non-sterilized state, but the cleaning process is completed before sterilization or use.

43. The product cannot be cleaned before sterilization or use, but its cleanliness has a significant impact on use.

54. The product does not need to be sterilized for use, but its cleanliness has a significant impact on use.

65. The pharmaceuticals used in the manufacturing process must be removed from the product.

7Subparagraphs 1 and 2 of the preceding paragraph do not apply the provisions of Article 29 before cleaning.

1The manufacturer should, when necessary, formulate in writing the verifiable installation requirements and acceptance criteria for specific medical devices.

2If, upon the request of the buyer, the manufacturer agrees for the medical device to be installed by a third party other than the buyer and its authorized agent, the manufacturer shall provide to the third party the documents of the matters and criteria set out in the preceding paragraph.

3The manufacturer shall record and maintain the records of the installation by itself or its authorized agents.

1If there are specific specifications for the after-sales service of medical devices, the manufacturer shall formulate, in writing, the service procedures, the reference measurement methods or other information for implementation and verification.

2For the aforementioned service, the manufacturer or its authorized agent shall record and keep it on file.

3The manufacturer shall analyze the foregoing records to determine whether there are any complaints that shall be handled, and if necessary, include them in the reference for product improvement.

1The manufacturer shall keep a record of the sterilization process parameters of each sterilization batch.

2The content of the foregoing record shall be traceable to each production batch of the medical device.

1The deficiencies of production or service of medical devices, which cannot be revealed without being used or received, shall be validated by the manufacturer of the process of production or service.

2The procedure of validation mentioned in the preceding paragraph to prove that the production or service is in accordance with its planned schedule shall be set it in writing, and its content includes the following matters:

31. Review standards and approval procedures;

42. The required equipment and their specifications, and the qualifications of the implementing personnel;

53. Specific methods, procedures and acceptance criteria adopted;

64. The statistical techniques with rationale for sample size;

75. The requirements for record confirmation in accordance with Article 13;

86. Revalidation and its criteria;

9

1The manufacturer shall establish in writing the procedures for validation of the sterilization process and the sterile barrier system. The scope of application includes the product itself, and the same applies when the manufacturing process is changed.

2The results of validation mentioned in the preceding paragraph, their conclusions and the necessary follow-up measures shall be recorded and kept on file.

1The manufacturer shall establish in writing the procedures and methods for identifying products in the product realization process to ensure that the returned product is separated from other products.

2The manufacturer shall identify product compliance during the process of product realization. The process includes production, storage, installation, and service processes so as to ensure that only products that pass specific inspections, tests, or approvals are released, used, or installed.

3The manufacturer shall establish in writing a single identification system for medical devices with certain risk class as announced in accordance with the first paragraph, Article 19 of the Act .

The manufacturer should, within the scope and record content stipulated by laws and regulations, set in writing the traceability procedures of products.

1Where the record mentioned in the preceding Article relates to traceability of implantable medical devices, it shall include all parts, materials and production environmental conditions that may cause non-compliance with safety and performance requirements.

2The manufacturer of the product mentioned in the preceding paragraph shall require the logistics and distributor of its product to keep the logistic or sales records; and whereas the product is delivered by parcel, the record of the voucher of the name and address of the consignee shall be kept by the manufacturer.

1The manufacturer shall identify, verify, protect and safeguard the tools, storage equipment, transportation vehicles, development designs, materials, or other tangible or intangible assets provided by the customer for use or forming part of the product.

2If the asset in the preceding paragraph is lost, damaged or unusable, the manufacturer shall notify the customer and produce a record and keep on file.

1The manufacturer shall establish in writing protection procedures to ensure that the product specifications are not affected by the processing, storage, handling and distribution process.

2In the procedures mentioned in the preceding paragraph, in order to prevent the product from being exposed to the anticipated state or hazard, which lead to the risks of alteration, contamination or damage, the manufacturer shall implement the following matters:

31. Designing and constructing suitable packaging and shipping containers.

42. Providing special additional conditions in writing, if the package or container in the preceding subparagraph fails to provide adequate protection under specific circumstances, and the conditions shall be under control and listed in records.

5The above two provisions also apply to the protection of product components.

1The manufacturer shall plan the monitoring and measurement operations to fully certify the product conformity and shall have the relevant equipment necessary to perform the operations.

2The procedure mentioned in the preceding paragraph shall be specified in writing by the manufacturer.

3The use of the measurement equipment mentioned in the first paragraph shall comply with the following requirements:

41. Calibration or verification with clear international or national measurement standards before initial use; where there are no clear standards, the basis used for calibration or verification shall be recorded. The same shall be done regularly after the equipment is commissioned;

52. After calibration and verification, it make necessary adjustments and readjustments for avoiding adjustments that cause invalidated measurement results;

63. The calibration status shall be identified;

74. Taking precautionary measures to avoid damage or deterioration in case of handling, maintenance or storage.

8

1The manufacturer shall plan and implement monitoring, measurement, analysis and improvement processes to ensure the conformity of products and the conformity and effectiveness of quality systems.

2The foregoing planning shall include validation of the appropriate methods including statistical techniques and the scope of application.

1In order to evaluate the effectiveness of the quality management system, the manufacturer shall gather and monitor information on compliance with customer requirements.

2The manufacturer shall formulate in writing the methods for collecting and using the information mentioned in the preceding paragraph.

1The manufacturer shall formulate in writing procedures for receiving and processing the information as mentioned in the preceding article. Specific provisions of laws and regulations, if available, shall prevail.

2The foregoing procedures shall include the aggregation of production and post-production information; the consolidated information shall be used by the manufacturer as a reference for risk management, monitoring and product conformity maintenance, and the process of product realization and improvement.

1The manufacturer shall formulate in writing the procedures and deadlines for complaints handling, and the content of the procedures shall include the following matters:

21. Acceptance and record of the cases of complaint;

32. Evaluation if the case is established;

43. Investigation of the incident;

54. Matters and methods of statutory notification;

65. Treatment of the products based on investigation results;

76. Decisions on subsequent correction and content of corrective actions.

8If the complaint case referred to in the preceding paragraph is found not caused by the manufacturer, the manufacturer shall provide the content of the complaint and the appropriate information obtained from the investigation to the relevant stakeholders.

9The record mentioned in the first paragraph shall include the matters in all the sub-paragraphs in the same paragraph and the reasons for not having exercised incident investigation. The record shall be kept on file.

1The manufacturer shall handle the reporting of adverse events of Paragraph 1 of Article 48 of the Act, the reporting and the undertaking of corrective and preventive measures of Article 49 of the Act, the notifying and recalling within a definite time of Paragraph 1 of Article 58 of the Act, and formulate the procedures for operation.

2The notification, corrective and preventive measures, recall as mentioned in the preceding paragraph shall be recorded and kept on file.

1The manufacturer shall perform internal audits regularly to ensure the effectiveness of the quality management system and its compliance with laws and regulations.

2The manufacturer shall formulate the procedures for the audit as mentioned in the preceding paragraph, which shall include the division of powers and requirements related to the planning, execution, recording and reporting of audit results.

1With regard to the content of the audit plan mentioned in the preceding Article, the manufacturer shall formulate it while taking into account the subject, content and location, as well as the relative importance of the processes in the quality management system and the results of previous audits.

2The content of the preceding paragraph shall include the audit criteria, scope, frequency, method and records; the auditor shall not audit the work of their own duties.

1The process, place and results of the audit shall be thoroughly recorded and kept on file.

2The management of the auditee shall propose corrective measures for the non-compliance of the audit results as mentioned in the preceding paragraph and correct them in time to ensure that the non-compliances and their causes are removed.

3The manufacturer shall submit verification reports on the content and results of the implementation of corrective measures.

1The manufacturer shall adopt appropriate methods to monitor and measure the various processes of the quality management system.

2The manufacturer shall, if the objectives of processes as mentioned in the preceding paragraph are not achieved, propose corrective measures and implement the same to ensure product compliance.

1The manufacturer shall, during the product realization process, formulate in writing the monitoring and measurement procedures at appropriate stages based on the characteristics of the product, to verify the conformity of the product.

2The products shall not be released unless verified in the foregoing procedure.

3The execution of the procedure mentioned in the first paragraph shall be recorded, and its contents shall include the following matters:

41. The name of the person authorized to give permit of the release;

52. Evidence that the acceptance criteria are met;

63. The name of the test equipment, if any equipment is used;

74. The names of the inspectors or testers of implantable medical devices, if the devices are used.

1The manufacturer shall identify and control products that do not meet the requirements to prevent unintended use or delivery.

2In order to meet the requirements of the preceding paragraph, the manufacturer shall formulate in writing the definition of rights and responsibilities in the procedures of identification, recording, segmentation, evaluation, discarding, etc. of the products that do not meet the requirements of the original manufacturer.

3The evaluation mentioned in the preceding paragraph shall include the decision to initiate an investigation and to notify the relevant external authorities.

4The manufacturer shall record the non-conformity as mentioned in the first paragraph, the reasons for subsequent evaluation and investigation, and reasons for decisions made, and keep the record in file.

1The manufacturer shall impose the following treatments separately or simultaneously on unqualified products:

21. Measures to remove non-conformities;

32. Measures to prevent the use or application of substandard products mistakenly for their intended purposes;

43. Authorization of the use, release or acceptance of the product under concession.

5The manufacturer adopting the treatment method in the third sub-paragraph of the preceding paragraph may do so only with sufficient valid reasons to meet the requirements of the second subparagraph of paragraph 1, Article 36, and receive the approval of the responsible personnel. The name and title of the person giving the approval shall be recorded and kept on file.

1If any non-conformity is found after delivery, the manufacturer shall take appropriate measures with regard to its impact or potential impact, and shall be recorded and kept on file.

2The manufacturer shall, in accordance with laws and regulations, formulate in writing the procedure for issuing advisory notices to external parties, and shall follow the said procedure.

3The issuance of advisory notices shall be recorded and maintained by the manufacturer.

1The manufacturer shall, in light of the possible effects of product reprocessing, formulate in writing appropriate rework procedures and have the procedures under review in accordance with the original procedure.

2Reprocessed products shall be verified to ensure compliance with acceptance criteria and laws and regulations.

3The implementation of rework shall be recorded and kept on file.

1The manufacturer shall formulate in writing the items and analysis procedures of data collection to prove the adequacy, suitability and effectiveness of the quality management system.

2The procedure mentioned in the preceding paragraph shall include implementation methods including the use of statistical techniques and selection of their scope of application.

3The data of analysis mentioned in the first paragraph shall include the results from monitoring and measurement. The analysis shall provide at least the following information:

41. Customers' opinions, comments and expressions on the product, service or complaint handling process;

52. The compliance of product specifications;

63. The characteristics and trends of changes of the processes and products, and the timing of intervention for appropriate improvements;

74. Evaluation on the raw materials or services provided by suppliers;

85. Result of the audit on the manufacturer;

1The manufacturer shall, based on its quality policies and objectives, make necessary changes to ensure and maintain the adequacy, suitability and effectiveness of the quality management system, and the safety and performance of the medical device.

2The changes mentioned in the preceding paragraph shall be based on the audit results, post-marketing surveillance, data analysis, and corrective and preventive actions, and shall be implemented after the review and validation of the content of changes by the management.

1The manufacturer shall take corrective actions to remove the cause of non-conformity and prevent its recurrence.

2The implementation of the corrective actions mentioned in the preceding paragraph shall not be delayed for no reason, and the content of the actions shall be formulated based on the degree of influence of the non-conformity.

3In order to implement the corrective action mentioned in the first paragraph, the manufacturer shall formulate in writing the procedures for completing the following items:

41. Review of non-conformities including customer complaints.

52. Judgment of reasons for non-conformities.

63. Evaluation of the adoption of corrective actions.

74. The planning, formulation and implementation of corrective actions, and the necessary updates of quality system documents.

85. Verification that corrective actions do not conflict with laws and regulations, and do not degrade the safety and performance of the medical device.

1The manufacturer shall take preventive actions to remove possible causes of non-conformity and prevent its occurrence.

2The aforementioned content of the preventive actions shall be based on the degree of impact of potential non-conformities.

3In order to implement the preventive actions in the first paragraph, the manufacturer shall formulate in writing the procedures for completing the following items:

41. Judgment of potential non-conformities and their possible causes.

52. Evaluation of the adoption of preventive measures.

63. The planning, formulation and implementation of preventive actions, and the necessary updating of quality system documents.

74. Verification that the preventive actions are not in conflict with laws and regulations, and do not degrade the safety and performance of medical equipment;

85. Review of the implementation of preventive actions and their effectiveness.

9

1The manufacturers engaged in producing only the items as listed in Annex, shall establish medical device file according to each type or device or series of devices. Each manufacturer shall also implement procedures for control of records, complaint handling as well as corrective and preventive actions.

2The manufacturer mentioned in the preceding paragraph, may not be subject to other provisions of this Part of these Regulations, except for the provisions of Article 11, Article 12, Article 13, Article 47, Article 55, Article 63, Article 64, Article 69, Article 76 and Article 77.

The Regulations shall be implemented from May 1st, 2021.